Intercultural Communication & Diversity | Language Training | BerievementCounselling
Cristina
Ramalho
Born in Fortaleza, in the north-east of Brazil, I have been living in Cologne since 1992. As a result of my personal biography, I have developed a strong understanding of cultures and communication. I have been working as a trainer and coach since 1998. My focus is on intercultural communication, diversity and anti-discrimination. Another area of work is bereavement counselling.
Based on my experience I constantly develop new formats regarding current socially relevant topics and developments. I utilize these in my work for a wide range of clients, including commercial companies, hospitals, the GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit) and the Goethe Institut.
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Together we discover individual resources, that enable new ways of communicating.
What I do
Diversity & culturally sensitive communication in healthcare organizations and in palliative care
​Topics (selection)
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Communication and diversity in the patient encounter
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Diversity in palliative care
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Culturally sensitive support in hospice work
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Communication workshop: ‘How do I deliver a difficult message?’
Target groups
Doctors, nursing staff, carers, therapists, practice instructors, teams/employees, volunteers and interested members of the public
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References:
Hospitalvereinigung der Cellitinnen Köln, Uniklinik Köln, QUESAP Akademie München, Hospizakademie Nürnberg, Letzte Hilfe gGmbH
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Diversity, transcultural & country-specific trainings
Topics (selection)
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Intercultural training for expatriates and inpatriates
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Diversity and anti-discrimination training
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Language preparation for the work assignment in Brazil
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Country analysis Brazil
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Presenting and moderating in an international context
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Language and power
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Target Groups
Professionals and executives, including families travelling in and out of the country (selective support with intercultural challenges). Coaching may include longer-term support. Families, executives and spouses in new cultural contexts are accompanied in one-to-one coaching sessions.
References
Institutions: GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit), Goethe Institut
Companies STIHL, BASF, Continental
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Bereavement counselling
Topics (selection)
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Supporting grieving people in one-to-one sessions and group settings
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Bereavement counselling in various professional contexts
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Training on the topics of dying, death and grief for executives, company employees and healthcare professionals
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Target Groups
Grieving people, executives and employees in companies, healthcare professionals
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References
Traube Köln e.V., Letzte Hilfe gGmbH, Caring Community Köln: AG Trauer am Arbeitsplatz, AG Diversität
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