Intercultural Communication & Diversity | Language Training | BerievementCounselling
Cristina
Ramalho
Born in Fortaleza, in the north-east of Brazil, I have been living in Cologne since 1992. As a result of my personal biography, I have developed a strong understanding of cultures and communication. I have been working as a trainer and coach since 1998. My focus is on intercultural communication, diversity and anti-discrimination. Another area of work is bereavement counselling.
Based on my experience I constantly develop new formats regarding current socially relevant topics and developments. I utilize these in my work for a wide range of clients, including commercial companies, hospitals, the GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit) and the Goethe Institut.
Together we discover individual resources, that enable new ways of communicating.
What I do
Diversity & culturally sensitive communication in healthcare organizations and in palliative care
Topics (selection)
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Communication and diversity in the patient encounter
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Diversity in palliative care
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Culturally sensitive support in hospice work
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Communication workshop: ‘How do I deliver a difficult message?’
Target groups
Doctors, nursing staff, carers, therapists, practice instructors, teams/employees, volunteers and interested members of the public
References:
Hospitalvereinigung der Cellitinnen Köln, Uniklinik Köln, QUESAP Akademie München, Hospizakademie Nürnberg, Letzte Hilfe gGmbH
Diversity, transcultural & country-specific trainings
Topics (selection)
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Intercultural training for expatriates and inpatriates
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Diversity and anti-discrimination training
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Language preparation for the work assignment in Brazil
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Country analysis Brazil
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Presenting and moderating in an international context
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Language and power
Target Groups
Professionals and executives, including families travelling in and out of the country (selective support with intercultural challenges). Coaching may include longer-term support. Families, executives and spouses in new cultural contexts are accompanied in one-to-one coaching sessions.
References
Institutions: GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit), Goethe Institut
Companies STIHL, BASF, Continental
Bereavement counselling
Topics (selection)
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Supporting grieving people in one-to-one sessions and group settings
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Bereavement counselling in various professional contexts
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Training on the topics of dying, death and grief for executives, company employees and healthcare professionals
Target Groups
Grieving people, executives and employees in companies, healthcare professionals
References
Traube Köln e.V., Letzte Hilfe gGmbH, Caring Community Köln: AG Trauer am Arbeitsplatz, AG Diversität